Hertfordshire Police and Crime Commissioner.  
Commissioner's Office: 01707 806100
Proposals for changes to the counties Control Room progressing
The Strategic Alliance between three police forces continues to strengthen following agreement by Police and Crime Commissioner David Lloyd to progress collaboration of the Bedfordshire, Cambridgeshire and Hertfordshire Control Rooms.


Having considered an Outline Business Case the three Police and Crime Commissioners and three Chief Constables have concluded that there is sufficient evidence to develop a Full Business Case.   The Full Business Case will look at a collaborated approach to Public Contact services which includes 999 calls, non-emergency contact and crime recording.

Work is now underway to fully develop the proposal to move to fewer locations, possibly one or two, to deliver Public Contact services.  The final proposal will be presented in the spring.


If the final proposals are agreed it is anticipated that this will generate savings of at least £5M per annum.

The ambitious Strategic Alliance between the three forces and Police and Crime Commissioners is an on-going programme of work which is helping the three forces meet continued financial challenges over the next few years and reduce the impact of on-going budget cuts on the frontline. 

By 2019, it is anticipated that a wide range of further joint operational and organisational support functions will have been established to bring economies of scale and increased resilience.

The three forces have recognised the need to provide the public with alternative ways to contact them and are also exploring ways in which enhanced technology could provide access to key services online.

Police and Crime Commissioner David Lloyd said: “This is an important step and represents the next major phase of an historic collaboration between the three forces. Crucially, this agreement will pave the way for Hertfordshire Constabulary to work more efficiently to meet our tough spending targets while at the same time minimise the impact on local policing in the county. It will help the forces to meet the £68m funding gap over the next four years.

“I am therefore delighted that the Strategic Alliance has been able to come together and agree to progress the proposal to move to one or two control room(s) serving the three counties.  

“The three forces have an established track record of successful collaboration and I am confident that this success can be built on with this agreement.”

Chief Constable Andy Bliss added: “The operational and financial advantages of joining specialist units together have already been proven. By collaborating the control rooms we will have greater resilience to deal with emergency and non-emergency calls plus manage demand on policing services.

“This is a vital part of our plans to ensure that when the public need our help they can contact us easily and in ways that suit them. Ultimately this will help us to fight crime and keep people safer.”