Hertfordshire Police and Crime Commissioner.  
Commissioner's Office: 01707 806100
TrackMyCrime website now live in Herts
Victims of reported crime in Hertfordshire can now track the progress of their case online, thanks to a new web portal launched by Hertfordshire Constabulary.
 
The TrackMyCrime website is accessible for victims of reported crime to access the progress of their investigation. Users gain access to the site using their crime reference number and specific key personal details, for real-time round the clock updates and the opportunity to exchange direct messages with the officer investigating their case.

Information is accessible from the point of input into the police computer system, with users automatically alerted to updates via email notification from which they can securely access the site at a time convenient to them. When a crime is reported, police will advise if the TrackMyCrime service can be used to track the progress of the investigation online.

TrackMyCrime won’t replace speaking to a police officer in person, but it will give more choice about how and when information can be accessed from police. It is thought the service will be useful for crimes in which victims may feel the need for simple informative updates, in the same way the public may use a bank or mobile account online.  Additional emotional support, practical help and guidance, direct contact and on-going support are still readily available for those who require it.

The concept was originally conceived and developed by Avon and Somerset Constabulary and subsequently endorsed by the Ministry of Justice with a view to rolling out the system nationally. The MoJ and the Home Office have been working together to roll out the scheme to interested forces with established use in seven so far nationwide.

Introduction of TrackMyCrime has been driven here in Hertfordshire by the Office of the Police and Crime Commissioner.  Kevin McGetrick, Head of Victim Commissioning Services said:
“TrackMyCrime is just one of a number of innovations allowing victims to contact police at a time and place convenient to them. It does not however stop victims from speaking directly to the Victim Service Team in our Beacon service to ask questions or seek any further support.

“In the instance you are unfortunate enough to be a victim of crime in Hertfordshire, you can choose whether to use this technology to get the information you need remotely, or contact dedicated services such as Victim Care Centre Beacon for further emotional and practical support to cope and recover.”
 
Superintendent Mark Hodgson from the Public Contact Collaborative Team said: “The launch of TrackMyCrime is a step in the right direction in enabling police to be more accessible to the public and remain supportive and respondent to victims of crime. After a successful pilot in two key districts, the scheme will further develop to encompass new areas and types of crime and feedback from this initial launch will provide the opportunity to later review and expand the scheme to demand. The site marks yet another positive development in the way we can offer a more rounded contact service to the people of Hertfordshire.”