Hertfordshire Police and Crime Commissioner.  
Commissioner's Office: 01707 806100

Customer Response Advisor

Salary: Grade A4 (£24,030 - £29,307) + LGPS
Position Type: Customer Response Advisor, Full time, Permanent
Location: Based at Harpenden, Hertfordshire

When David Lloyd was re-elected as Hertfordshire’s Police and Crime Commissioner in May, his platform included a pledge to improve the customer service experience of all of those who come in to contact with the police service in Hertfordshire. To help him deliver this, he is creating a Customer Services Unit and seeks to appoint experienced and dedicated Customer Service Assistants.

As the government is proposing a wider role for PCCs in handling complaints from the public, these posts will also be instrumental in delivering a customer service improvement strategy leading to a more customer service focused approach to policing within Hertfordshire.

This is an exciting and challenging opportunity for those with a good understanding of delivering excellent customer service in a challenging and complex environment.

How to Apply

Please read the Role Profile below and send a comprehensive CV and the completed application form to Nadine Paull, Customer Response Team Manager via email nadine.paull@herts.pcc.pnn.gov.uk

or post to:

Nadine Paull, Customer Response Team Manager
Police and Crime Commissioner's Office
Harpenden Police Station
15 Vaughan Road

Role Profile

Application Form

The closing date for completed applications is Midnight on Sunday 27th May 2018. Late applications and standalone CV's will not be considered.
Shortlisting: Week Commencing 28th May 2018

Interviews to be held on 6th and 7th June between 9am - 4pm at the Offices of the Police and Crime Commissioner in Harpenden
Please note that no parking is available on site for interview or if successful with the role. There are local car parks nearby.

For an informal discussion about this vacancy please contact Nadine on 01707 806167 or the above email address.

Equal Opportunities Monitoring Form
The Police and Crime Commissioner is firmly committed to promoting equality of opportunity for all local people and communities, irrespective of gender, ethnic origin, disability, religious belief, sexual orientation, age, or any other irrelevant factor.  You can fill out a survey form by clicking here.

This information is for statistical monitoring purposes only and will not be made available to those assessing your application. The information supplied will be treated in the strictest confidence and will not affect your job application in any way. Completion of this form is voluntary, but the information will help us ensure equality of opportunity.