Police scheduled appointments with the public rolling out
The Police and Crime Commissioner has welcomed the news that police are rolling out an appointment-booking system for face-to-face meetings with members of the public who need to talk in person about a policing or crime issue.

Following a successful trial, in Dacorum and Stevenage, Hertfordshire Constabulary has put in place scheduled appointments in four district areas, which means that meetings are much less likely to be postponed or cancelled due to operational commitments or emergencies.

Each day police officers, who are not working as part of the emergency response team or on Safer Neighbourhood duties, are assigned to attend the appointments.  In the past appointments made often had to be cancelled or moved because an unforeseen incident or emergency meant that police officers were unable to attend.

Commissioner David Lloyd said: “Improving customer care is high on my list of priorities in my Police and Crime Plan for Hertfordshire (‘Everybody’s Business’) so I am delighted that the Constabulary is now offering scheduled appointments to people who need to speak to an officer in person.

“This is a big step forward in providing a level of customer care that is on a par with successful business organisations.  The public of Hertfordshire deserve no less.

“I am looking forward to see this roll out across the rest of the county and for satisfaction levels to improve.”

The system launches in Hertsmere and Welwyn Hatfield from Monday (March 9) with other areas of Hertfordshire to follow over the coming months.
Chief Superintendent Owen Weatherill said: “While people are usually very understanding that emergencies take precedence, we know it can be very frustrating and disappointing for people, who are expecting a police officer to visit them, to be told they cannot make it.

“Now, if you live or run a business in Dacorum, Stevenage, Hertsmere or Welwyn Hatfield and an officer needs to visit you, you will be able to book an appointment at a specific time.”

All urgent and priority incidents will continue to have the usual ‘emergency response’, with police attending the scene immediately and an officer speaking at the time to the person who made the call (or key witness/informant at the scene).

Last year, as part of collaboration work with Cambridgeshire Constabulary and Bedfordshire Police, police in Hertfordshire were able to introduce a new command and control system into the Force Communications Room (control room).  This allows for diarised appointments to be made by call takers. The appointments hold all the information required by the officers attending – so they arrive at the meeting fully up to speed with the issues and any background information needed to help make informed decisions with the person they are meeting. 

If you wish to contact the office of the Police and Crime Commissioner you can email: commissioner@herts.pnn.police.uk or telephone 01707 806100 or write to: The Police and Crime Commissioner for Hertfordshire, Harpenden Police Station, 15 Vaughan Road, Harpenden, AL5 4GZ.

You can also follow the Commissioner on Twitter @HertsPCC and find out more on his Facebook page: HertsPCC.