Online Crime Reporting Goes Live in Hertfordshire
A new system of online crime reporting and digital contact is being launched by Hertfordshire Constabulary.

Following public demand for more ways to contact the police, it is now possible to report non-urgent crimes online, as well as giving information about crime in the community.

Aside from live web-chat with police staff in the Force Control Room – the same people who you’d be talking to if you called 101 - you can also report crime directly on the force’s website.

Since a pilot began in January this year, this service has already proved to be valuable with the number of crimes reported this way increasing daily.
David Lloyd, the Police and Crime Commissioner, says this is a big step forward.

“This is an additional service which will benefit the public and the police – making it easier to contact our officers whilst prioritising emergency calls. Even more online services will become available in the near-future, enabling greater choice and this is to be welcomed.”

“The ability to report crimes online and increase the ways the public can contact the police is a central part of my Community Safety and Criminal Justice Plan for Hertfordshire.”

A video (see below), showing the public how to use the new services is available to view on the Constabulary and Commissioner’s Facebook and YouTube channels, and will be shared with the OWL network.

Other services include Online Intelligence which enables information to be digitally reported directly to the police, information on how to apply for a range of services and details on how to contact various departments within the force.
Chief Constable Charlie Hall added: “We are encouraging people to click before they call, as the information they need may actually be readily available online, and if not then our web chat agents will be on hand to help. By expanding our online services we’re reducing the pressure on our control room, which means that they can focus on those truly urgent 999 calls.”

These online services are available as an alternative to calling 101 for non-emergency matters. Please remember that you should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

We welcome any feedback from the public using our new service to help improve development in the future.

PCC David Lloyd and Chief Constable Charlie Hall on the new site.

A guide to using the website: