Beacon Shines a Light on Hertfordshire Victims
Hertfordshire’s dedicated victim care centre Beacon is about to embark on the next stage of its development.

Following a successful public consultation, the Police and Crime Commissioner for Hertfordshire is calling for bids from potential service providers to help increase the support it gives to victims of crime.

Beacon launched two and a half years ago and since that time has helped over 120,000 victims of crime, with over 35,000 people receiving specialist support.

More than a quarter of all victims who have been assessed have been classed as vulnerable and needed immediate support.

David Lloyd, the Police and Crime Commissioner for Hertfordshire says the service will grow from strength to strength:

“When I launched Beacon in 2015, it created a made-to-measure service for Hertfordshire, with victims at the centre of everything. The single point of contact provides the victim with a familiar person to update them on their case.

“I want to see the service expand to cover new areas and support even more people in the future.”

The tender process will run until December, with the new service operational by next March. Bidders must consider the three core principles at the heart of the new service:

No victim left behind: All victims, regardless of whether they have reported their crime to the police, or when the crime took place, are offered help.

Safe, confidential services: Fully trained and accredited individuals will provide the care.

Beacon as an expert organisation: providing police officers and other frontline staff with the appropriate training and guidance under the Victim’s Code of Practice.

The Head of Commissioning and Victim Services at the Office of the Police and Crime Commissioner, Kevin McGetrick, says:

“I am grateful to everyone who responded to the consultation and the encouragement given to ensure we can deliver the best possible experience to victims in Hertfordshire.

“We can confidently build our key aims and ambitions into our commissioning specifications and look forward to appointing the right partner to help deliver the transformational services we aspire.”


Beacon is a partnership organisation created by the Office of the Police and Crime Commissioner from Constabulary and (currently) Victim Support staff. The Constabulary’s Victim Service Team have initial contact with the victim and provide a crime reference number, and also update them on their case. People are offered victim support, and those who accept are handed over to Victim Support.

The consultation has 118 responses of which 90% supported the three key principles of the new service model.

Earlier this year, Beacon introduced dedicated Victim Case Managers for vulnerable victims of crime.

This service is people who have been persistently targeted and require very specialist care, and independent feedback of the service has been extremely positive.